Job Description

TEN Credit Union exists to care for the lives of our employees, members, families, and communities. We care by putting people before profit, relationships before fees, families before timecards, and community trust before growth.

While we are serious about our mission, we do not take ourselves too seriously. We are a team that values creativity, collaboration, and above all fun!

We are looking for a Video Banker to join our Cookeville branch. Hours are Monday - Thursday, 8:00am-5:00pm and Friday 8:00am-6:00pm.

Compensation: $22/hour

Day-to-Day Job Duties

The Video Banker position will engage with TENCU members and handle all member interactions in a blended work environment, including telephone, interactive video, web chat, and secure mail. This role will be a part of a team under the direction of the Video Banking Manager in a call center environment.

Duties/Responsibilities

The following duties are normal for this position but should not be interpreted as all-inclusive. Other duties may be required and assigned.

• Provide exceptional member service through quality conversations with members in a friendly, professional, and courteous manner.
• Performs work in a video banking environment, with the aid of various computer programs.
• Provide front-line member support through multiple service requests or inquiries submitted through email, secure mail, or other digital credit union channels.
• Perform all required tasks to establish new accounts, including maintenance of all deposit products and ancillary services.
• Process member support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc.
• Interview members and process consumer loan applications, including but not limited to gathering all applicable documentation within limits of loan authority, making decisions on consumer loans (close, fund, or disperse consumer loans). Meet with members with declined loans.
• Must have the ability to effectively cross-sell credit union products and services.

BENEFITS

We are proud to offer competitive wages and an extensive benefits package including employer paid medical, dental, vision, basic life and AD&D, long-term and short-term disability for all employees (additional coverage for family members may be selected at the expense of the employee). We also offer a 401K Defined Contribution Plan with a generous employer match up of 7%, and eleven (11) paid holidays! Visit our careers page to learn more.

QUALIFICATIONS

• Thorough knowledge of credit union products and services.
• Accuracy in cash handling and transactions.
• Ability to learn and follow federal regulations as well as company policies and procedures.

REQUIREMENTS

• High school diploma or equivalent required.
• One year experience in a credit union, bank, or financial institution required.
• Experience with consumer loans and new accounts preferred.
• Minimum typing speed of 40 wpm and must maintain at least 95% accuracy while typing required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with email communication tools (e.g., Outlook) required.

PHYSICAL REQUIREMENTS

• Ability to sit and/or stand for long periods of time.
• Ability to use a computer for long periods of time.
• Ability to work in non-smoking environment.

To be hired for this position the candidate must pass a drug screen and background check

TENCU is an Equal Opportunity Employer.

No recruiters please

*This job opportunity is only open to local candidates in Tennessee*

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