Location 12805 Highway 55, Plymouth, MN, 55441, USA
Base Pay $63000.00 - $70000.00 / YEAR
Job Category Program Management, Supervision, Operations
Employee Type Exempt
Manage Others Yes
Required Degree FOUR YEAR DEGREE
Minimum Experience 3 Years
Contact Information
Name Serena Emerfoll
Phone 763-274-9885
Email semerfoll@hbimn.org
Job Description
At Homeward Bound, our Operations Administrators are leaders in ensuring high-quality services for individuals with developmental disabilities. You will play a vital role in overseeing residential program operations, health and safety practices, quality assurance, and service delivery that empowers people to live full and dignified lives. Join a dedicated team where you'll build meaningful relationships with coworkers and the people we serve.
Key Responsibilities
Ensure delivery of person-centered services in line with individual plans and HBI standards.
Oversee site operations including staffing, scheduling, budgeting, training, and compliance.
Conduct audits, implement improvements, and lead internal investigations when needed.
Monitor healthcare delivery, environmental safety, and nutritional services.
Supervise Program Managers and Float DSPs, offering coaching, mentorship, and support.
Liaise with families, guardians, case managers, and regulatory agencies to build strong partnerships.
Manage frameworks and exception processes related to DWRS rates and funding.
Requirements
Minimum of 3 years of supervisory experience in a human services setting.
Bachelor's in human services + 1 year direct care experience
Valid Minnesota Driver's License with acceptable record.
Strong knowledge of state licensing rules, DWRS systems, and disability services.
Exceptional leadership, communication, and problem-solving skills.
Summary
Benefits
Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
403(b) retirement plan with employer match
ICHRA Health Insurance (affordable plans)
Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
SmartDollar (financial wellness benefit by Ramsey Solutions)
Paid Training and Employee Education Scholarships
Employee Assistance Program (EAP)
Voluntary Accident, Hospital Indemnity, and Identity Theft coverage
Homeward Bound is committed to equal opportunity in employment and prohibits discrimination in employment on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age, as required by state and federal law.
Additional Information
Hours per pay period 80
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