Job Description

Job: Medical Practice Administrator/Senior Operation Manager

Job Type: Full-Time, Hybrid optional and Performance bonuses
Salary: Competitive, with performance-based bonuses

Job Overview:

We are seeking a business-minded Medical Practice Manager who excels in data driven decision-making, operational efficiency, and leadership. The ideal candidate will have a strong background in medical administration in particular in a mostly capitated medical based practice, EMR systems, financial performance analysis, and goal-driven practice management.

Qualifications:

• Required: 5-10+ years in medical administration/management, preferably in primary care.
• Strong understanding of medical practice metrics and performance reporting.
• Experience with EMR system required.
• Ability to develop and implement data-driven business strategies.
• Excellent leadership, communication, and team-building skills.
• Strong knowledge of medical billing, revenue cycle management, and insurance reimbursement processes.
• Ability to multitask in a fast-paced, high-volume medical setting.

Key Responsibilities:

Operations & Management:

• Oversee daily operations of medical office ensuring efficiency and high-quality patient care.
• Work collaboratively with the office managers to achieve and develop organization goals.
• Track operational efficiency, patient flow, provider productivity, and financial performance.
• Collaborate with office managers to optimize EMR workflows to improve provider efficiency and patient engagement.
• Lead revamp efforts, ensuring seamless transitions in processes, policies, and patient experience.

Financial & Business Performance:

• Develop data-driven reports to monitor revenue, expenses, and profitability.
• Set performance targets for providers and staff to drive productivity.
• Identify opportunities for cost-saving measures, revenue cycle improvements, and efficiency gains.
• Monitor insurance reimbursements, patient billing, and collections to ensure maximized revenue and minimized losses.
  

Long-Term Clinic Growth & Expansion:

• Develop and execute a long-term growth strategy for the practice using data-driven decision-making and measurable goals.
• Set and track growth metrics such as:
  • New patient acquisition and retention rates.
  • Expansion of service offerings based on patient demand.
  • Increase in provider capacity and efficiency.
  • Financial growth targets, including revenue per visit and payer mix optimization.
• Identify opportunities for practice expansion, such as additional providers, satellite locations, or new services.
• Report market trends, competitor benchmarks, and community healthcare needs to position the clinic for future success.
• Implement patient engagement and satisfaction strategies to improve retention and word-of-mouth referrals.

Leadership & Team Management:

• Supervise and train administrative and support staff, fostering a goal-oriented and high-performance culture.
• Set clear performance expectations and incentive programs based on key business and operational metrics.
• Work with providers and staff to ensure high patient satisfaction, efficient scheduling, and compliance with policies.
• Manage hiring, onboarding, and training processes for new staff.

Performance Metrics & Reporting:

• Track, analyze, and report on practice performance KPIs, including:
  • Provider productivity (patients per day, RVUs, time per visit).
  • Patient retention & satisfaction.
  • Billing & collections performance.
  • Staff efficiency and scheduling optimization.
• Present data-driven insights to leadership and recommend strategic improvements.
  

Reports to: Medical Director/CEO/COO

Directs: Office Managers

Compensation & Benefits:

• Competitive salary based on experience and performance.
• Performance-based bonuses tied to key business and operational goals.
• Opportunities for long-term growth and advancement.

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