Job Description

Medical Administrative Assistant

Location – EL Paso, TX

Essential Healthcare Solutions is seeking qualified Medical Administrative Assistants to join our growing team. We are looking for healthcare professionals to provide critical support to the healthcare team within the ICE Detention Facility. This role ensures the smooth operation of medical administrative functions, including scheduling, documentation, and coordination of care. The assistant serves as a liaison between medical staff, detainees, and facility administration, maintaining confidentiality and compliance with federal standards.

Duties and Responsibilities

• Routine logistical support tasks such as receiving material and routing it to a responsible party.
• Provides nursing assistant services within the CNA scope of practice to preserve the health and wellness of examinees and/or patients.
• Coordinates and implements office services, interprets and communicates operating policies.
• Analyzes Health unit operating practices such as record keeping systems, form control, office layout, and creates new systems or revises established procedures.
• Locates and compiles information and formats reports, graphs, tables, records, and other sources of information.
• Assembles and categorizes facts and figures for written computation and calculations.
• Uses various software applications, such as spreadsheets, to manipulate and/or format data and/or reports.
• Identifies “close calls” and/or safety concerns to supervisory personnel.
• Reviews and answers correspondence
• Coordinates collection and preparation of operating reports such as time and attendance, terminations, and budget expenditures
• Answers calls, schedules appointments, greets patients, and organizes files.
• Updates and maintains patient charts
• Monitors radio communication and internet communication.
• Assists with managing the day-to-day activities and prioritizing tasks.
• Attends and participates in a variety of meetings and task force groups to improve quality and outcomes, communicate issues, obtain approvals, resolve problems, and maintain a specific level of knowledge about new developments, new task efforts, and new policy requirements.
• Comply with all applicable Acuity standards and guidelines.
• Operates a personal computer to access e-mail, electronic calendars, and other basic office support software.
• Preparing administrative correspondence and reports as required.
• Assist with patient care within the current scope of practice, as needed.
• Other duties as assigned.

Qualifications

• Minimum of 3 years of work experience in the administration field. Some medical administration experience preferred.
• Medical license of CNA, EMT, Paramedic, or Registered Nurse.
• Certified In CPR/First Aid
• Experience working with unit operating practices, such as record-keeping systems
• Ability to work both independently and to work positively within a team environment, maintaining professionalism.
• Proficiency with computers and common office equipment, as well as with MS Office products required.
• Ability to adapt to sudden changes and flexibility in work requirements to include potential shift changes based on operational needs and/or command priorities.
• Strong problem-solving skills to research and resolve inquiries and respond promptly.
• Ability to work well with senior management and across functions to achieve business objectives.
• Self-starter who is action-oriented and possesses a strong sense of urgency.
• All Healthcare Providers and medical support staff must have a recent clinical experience in patient care for a least 6 months out of the past year.
• Must have a valid U.S. Driver’s License.
• Shall be proficient in the ability to speak, write, and communicate in English.
  

Preferred Qualifications

• Bilingual (English/Spanish or other relevant languages) preferred
• Has undergone a federal investigation at the level of Tier 2 or higher; has been granted

  favorable suitability/eligibility and has not had a break in service for more than 24 months.

• DHS or ICE detention center experience

Physical Requirements and Work Conditions

• Work is normally performed in a typical interior/office work environment.
• Work involves sitting and standing for prolonged periods of time.
• Ability to ascend/descend stairs
• Visual acuity is required to complete paperwork and computer work.
• Work is performed in a secure detention facility.
• May require evening, weekend, or on-call hours.
• Exposure to emotionally challenging situations.
  

Work Hours : Shifts (7 am – 4 pm; 4 pm – 12 am; 12 am – 7 am)

Salary : $14/hr.

Essential HealthCare Solutions is an Equal Opportunity Employer -

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please contact Human Resources and let us know the nature of your request and your contact information.

Accommodation requests will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to by Human Resources.

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