Job Description

Company Intro

Are you a hospitality professional with a strong work ethic who enjoys working with people? Are you looking for an exciting opportunity to join a dynamic team at Lafayette Hotels? If you answered yes, we want to hear from you!

Lafayette Hotels, a renowned family-owned and operated company with over 30 hotels and restaurants throughout Maine and New Hampshire, is seeking a friendly Front Desk Manager to join our team. With properties in stunning locations such as Maine's Acadia National Park, the Southern Maine Beaches, and New Hampshire's White Mountains, Lafayette Hotels offers a perfect blend of work and adventure.

Job Summary

The Front Desk team are the face of our hotel. Front Desk Managers assist our guests by listening to and understanding their specific needs to find them the perfect room. After arrival, our goal is to ensure our guests stay exceeds expectations. The Front Desk department is the hub of the hotel, and a great place to start your career in hospitality.

Daily Duties

• Front desk shifts
• Hiring, training, coaching and counseling to develop a strong team
• Reservation and revenue management
• Handle guests' complaints and specific requests
• Implement front office policies and procedures to ensure efficient and effective operations
• Daily communication with Front Desk team, department heads, GM and Corporate team
• Assist in the daily operations of all hotel departments as needed including front office, housekeeping and maintenance
• Coordinate with other departments to ensure our guests are well attended to while staying with us
• Advise and assist General Manager
• Other responsibilities as assigned

Requirements & Qualifications

• 4 year degree or equivalent education/hospitality experience
• Ability to solve guest issues with professionalism
• Ability to complete administrative duties in a timely manner
• Ability to promote positive morale and a friendly attitude
• Team Player
• Friendly and service oriented attitude
• Able to stand on feet for up to 8 hours
• Able to read and write English
• Intermediate computer skills
• Highschool Degree
• Some weekend availability, when we are busiest, is generally required in the hospitality industry

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Lafayette Hotels is an equal opportunity employer.

Welcome to Fireside Inn & Suites, your Gilford “home away from home” near Lake Winnipesaukee. Fireside Inn & Suites Gilford aims to make your visit as memorable, relaxing and enjoyable as possible, which is why so many guests continue to come back year after year. We are located right next to the Bank of New Hampshire Pavillion and enjoy hosting artists and concert goers throughout our busy summer season!

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