Job Description

Quality Inn & Suites in Aiken, SC is looking for one hotel front desk associate to join our team. Our ideal candidate is self-driven, punctual, and engaged.

Benefits

• We offer many great benefits, including free early access to your pay through Homebase.
• Get paid direct deposit weekly.

Job Summary:

We are seeking a friendly, reliable, and customer-focused individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, the Front Desk Associate will provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. The ideal candidate will have excellent communication and interpersonal skills, be able to multi-task, and be comfortable working in a fast-paced environment.

Responsibilities:

• Greet guests upon arrival and check them in using our hotel software system
• Handle guest inquiries and provide accurate information about the hotel's services, amenities, and local attractions
• Handle guest complaints or issues and resolve them in a timely and satisfactory manner
• Manage room reservations and assign rooms based on guests' preferences and availability
• Manage and balance cash and credit transactions at the front desk
• Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, well-maintained, and ready for check-in
• Assist guests with luggage storage, transportation arrangements, and other special requests
• Answer incoming calls and redirect them to the appropriate department or staff member
• Maintain a clean and organized front desk area
• Follow hotel policies and procedures to ensure the safety and security of our guests and staff

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multi-task and work in a fast-paced environment
• Strong problem-solving skills and ability to resolve guest issues in a timely and satisfactory manner
• Ability to work flexible schedules, including weekends and holidays
• Proficient in using computers and basic software applications
• Must be able to stand for extended periods of time

Physical Demands:

• Must be able to stand for extended periods of time
• Must be able to lift up to 50 pounds
• Must be able to work in a fast-paced environment

If you are passionate about providing excellent customer service and ensuring that our guests have a memorable stay, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

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