Hotel Front Desk Associate Job at Quality Inn & Suites, Aiken, SC

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  • Quality Inn & Suites
  • Aiken, SC

Job Description

Quality Inn & Suites in Aiken, SC is looking for one hotel front desk associate to join our team. Our ideal candidate is self-driven, punctual, and engaged.

Benefits

  • We offer many great benefits, including free early access to your pay through Homebase.
  • Get paid direct deposit weekly.

Job Summary:

We are seeking a friendly, reliable, and customer-focused individual to join our team as a Hotel Front Desk Associate. As the first point of contact for our guests, the Front Desk Associate will provide excellent customer service and ensure that our guests have a pleasant and comfortable stay. The ideal candidate will have excellent communication and interpersonal skills, be able to multi-task, and be comfortable working in a fast-paced environment.

Responsibilities:

  • Greet guests upon arrival and check them in using our hotel software system
  • Handle guest inquiries and provide accurate information about the hotel's services, amenities, and local attractions
  • Handle guest complaints or issues and resolve them in a timely and satisfactory manner
  • Manage room reservations and assign rooms based on guests' preferences and availability
  • Manage and balance cash and credit transactions at the front desk
  • Coordinate with housekeeping and maintenance staff to ensure that guest rooms are clean, well-maintained, and ready for check-in
  • Assist guests with luggage storage, transportation arrangements, and other special requests
  • Answer incoming calls and redirect them to the appropriate department or staff member
  • Maintain a clean and organized front desk area
  • Follow hotel policies and procedures to ensure the safety and security of our guests and staff

Requirements:

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multi-task and work in a fast-paced environment
  • Strong problem-solving skills and ability to resolve guest issues in a timely and satisfactory manner
  • Ability to work flexible schedules, including weekends and holidays
  • Proficient in using computers and basic software applications
  • Must be able to stand for extended periods of time

Physical Demands:

  • Must be able to stand for extended periods of time
  • Must be able to lift up to 50 pounds
  • Must be able to work in a fast-paced environment

If you are passionate about providing excellent customer service and ensuring that our guests have a memorable stay, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.

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Job Tags

Weekly pay, Local area, Flexible hours,

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