Customer Service Representative - Remote Job at Onetouch Direct, Remote

aDFyMVZQSkdEbnJHdEErOWlBbjFCNS9idlE9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Join Our Team as a Remote Customer Service Representative!

As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.

Responsibilities

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Assist customers with troubleshooting issues and provide accurate solutions.
  • Process orders, amendments, and returns efficiently.
  • Escalate unresolved issues to senior staff when necessary.
  • Provide feedback to improve customer service processes.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving skills and an ability to think critically.
  • Ability to work independently and manage time effectively in a remote setting.
  • Reliable internet connection and a quiet home office environment.
  • Previous experience in a call center or remote support role is a plus.

Required Equipment:

  • A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
  • Hardwired internet connection (ethernet) required
  • USB headset (not wireless) with noise-canceling features
  • Webcam (external or integrated)

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home

Job Tags

Remote job, Full time, Home office,

Similar Jobs

Great Bay Staffing Group

Physician Primary Care Job at Great Bay Staffing Group

 ...Primary Care Physician - Family Medicine/Internal Medicine | Finger Lakes Region Join a leading healthcare system in beautiful Seneca Falls, NY, as a Primary Care Physician in our growing outpatient practice. We offer an exceptional work-life balance with competitive... 

PalAmerican Security

Security Patrol Driver (SE310) Job at PalAmerican Security

Part-Time Saturday & Sunday 0400-1200 or 1530-003021 and over, driver's license, and good driving record. PalAmerican Security - New Opportunity for Highly Skilled Patrol Officer Are you looking to join a dynamic team where your safety and security expertise can... 

Direct Demo LLC

Sales Promoter - 25/hr - Commission Job at Direct Demo LLC

 ...WE ARE CURRENTLY HIRING FOR THE PLEASANT PRAIRIE COSTCO LOCATION! Seeking positive, energetic, and sales-focused professionals who...  ...end of each shift. Ability to stand for extended stretches of time. Ability to work independently and without direct supervision... 

Robert Half

Talent Acquisition Specialist Job at Robert Half

 ...the company's career portal, online job boards, and industry-specific platforms to maximize outreach.+ Use the applicant tracking system (ATS) to maintain candidate data, monitor recruitment efficiency, and generate detailed reports.+ Compile hiring reports to guide... 

Anthony Corporate Enterprises

Art, Textiles, & Electronics Handler (Seasonal) Job at Anthony Corporate Enterprises

 ...Unified Restorations / The Art Guys Dallas / Fort Worth, TX Unified Restorations / The Art Guys is a premier art, electronics, and textiles services company serving the DallasFort Worth area. Due to a seasonal surge in demand, we are seeking a temporary associate...