OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.
ESSENTIAL RESPONSIBILITIES:
· Providing customer service team support via telephone or email
· Responding to customer questions
· Resolving customer complaints
· Preparing documents and reports
· Updating customer database
· Improving overall customer satisfaction
· Ensuring appropriate actions are taken to resolve customers problems or concerns
· Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
· Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff
· Performing other related duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
· High school diploma or equivalent
· 2+ years of customer service experience
· Excellent communications skills, both oral and written
· Service-oriented and able to resolve customer inquiries
· Proficient computer skills with Microsoft Office, especially Excel.
· CRM experience, NetSuite preferred
WORKING CONDITIONS
· Typical office environment
· Ability to work sitting down, some walking up and down stairs from first to second floor
...Fortune 500 company has an opening for a position in the Global Event Marketing Group. The team is comprised of highly experienced event... ..., planners, logistics experts, meeting and roadshow coordinators, content managers, list managers, finance and budget experts...
...Full-time, Non-Exempt Summary/Objectives of Position The Health Educator position is responsible for assisting with health education... ...Duties, Functions & Responsibilities Identifies individual and community health education needs and implements a strategy to address...
...Certificates and Licenses: Tennessee Math Teaching Certification Residency Requirements... ...testing, and other school events. The Teacher is a highly qualified, state certified... ...delivering specific course content in an online environment. Teachers provide instruction...
MOSH PERFORMANCE CENTER AT BALLPARK COMMONS is looking for Event Staff for the upcoming Winter/Spring season! We are looking for dependable,motivated individuals to assist in a plethora of positions within the facility. We are looking for Cashiers, cooks, event ...
Photographer Job Description: As a newborn photographer you will operate the WelcomeNewborn photocart and implement all elements associated with the provision of the Hospitals newborn photographic service. This includes: Punctual arrival for your assigned...